Terms and Conditions
Shipping & Returns
From receipt of your order, subject to the item not having gone out of stock, we hope to be able to deliver your purchase to you within 5 days. We will e-mail you to let you know when the purchase has been dispatched. Please note that the credit/debit cards are debited as the order is placed.
Our shipping options are as follows:
Within the united kingdom
Royal Mail 2nd class signed for – £3.50. Allow 5-7 days, will require signature on delivery.
Royal Mail 1st class recorded – £5.00. Allow 1-5 days, will require signature on delivery.
Royal Mail Special Delivery – £7.50.Guaranteed next day delivery.Please place orders for next day service by midday Tuesday Friday; we regret we cannot dispatch on a Sunday or Monday.
For dispatch on Saturday orders will need to be received by 10am.
USA / Canada – £15.00
Elsewhere – £17.50
All items are supplied in Kaizen Antiques & Jewellery branded packaging which includes a box and a gift bag.
We hope that you will be delighted with every purchase that you make from us, but if for any reason you are not entirely happy, please return the item to us for exchange or refund.
If you are not happy with your product on receipt, then as long as you return it to us unused, in its original condition and in the original packaging within 7 days of receipt, then we will refund you the full price you paid within 30 days of receiving the returned item. We regret we are unable to refund postage and packaging costs.
For hygiene reasons, we regret that, unless faulty, earrings for pierced ears are not returnable.
Although all items are checked for quality, very occasionally items slip through the net and in these instances we are happy to replace or refund any item. Kaizen Antiques &Jewellery will refund return postage costs and replacement items will also be sent to you free of P&P charges.
Kaizen Antiques & Jewellery will not accept return items that have been damaged through misuse, neglect, accident or intent howsoever caused. Neither are we able to accept responsibility for goods damaged in transit.
Returning a purchase
To enable us to deal with your returned item as efficiently as possible, we would appreciate it if you would follow these steps:
e-mail us at firstname.lastname@example.org to let us know that you wish to return an item. We will e-mail you a returns form which we ask that you print and return with your item.
Please ensure the items are well packaged and protected we would recommend bubble wrap and either boxes or jiffy type mailing envelope.
We would suggest that all items are sent by Royal Mail Recorded or Special Delivery and that you obtain a certificate of postage which you keep as your proof of purchase.
Regrettably we cannot be responsible for Returns that do not reach us. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note that recorded delivery does not offer compensation for jewellery.
Please send the securely packed item with the completed returns form to:
88 High Street,
We will notify you via e-mail when we have received the item and also when we have processed your refund. Please note that refunds may only be made to the same credit or debit card as used for the original purchase.
For the purpose of the Data Protection Act 1998 (Act), the data controller is Kaizen Antiques & Jewellery of 88 High Street, Rochester, Kent, ME1 1JT. Our email address is email@example.com.
What information do we collect and how do we use it?
When you visit the Site, we recognise only your domain name and not your e-mail address. We will see your e-mail address only if you send us an e-mail or send us your email address.
If you provide personally identifiable information about yourself such as your name, address and telephone number (Personal Information) by emailing us or purchasing from the Site or by otherwise voluntarily telling us about yourself or your activities, we will collect and retain that Personal Information.
If you send us an email we will use the Personal Information you submit to provide the information you have requested or information we believe will be of interest to you. If you have asked us to contact you with advice or information, we will use your Personal Information to contact you in the manner (if any) specified in the e-mail or communication from you.
We may also use your Personal Information to notify you about important changes to the Site and to help us improve our services and the content of the Site.
We may also use your Personal Information to provide you with information about goods, services, events or articles which may be of interest to you. Unless we have your express consent to send you marketing information we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you if we intend to use your Personal Information for such purposes when we collect the information.
If you do not want us to use your Personal Information for marketing purposes or wish us to delete Personal Information you have submitted through the Site please write to us or e-mail us.
Non-Personally-Identifiable Information collected automatically
We may collect information about you that is not personally identifiable, such as your IP address, the type of internet browser and operating system you use, or the domain name of the website or the advertisement from which you linked to the Site. When you view the Site we may store some information on your computer. This information will be in the form of a cookie. Cookies are small pieces of information that are stored on your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to tailor the Site or advertisement to reflect your interests and preferences. Most web browsers automatically accept cookies; but you can usually change your browser to prevent all cookies or receive a warning before a cookie is stored. Some of the cookies we use are essential for the Site to operate.
Protection of Personal Information
As required by the Act, we follow strict security measures in the storage and disclosure of Personal Information to prevent unauthorized access. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.
We may disclose your Personal Information to third parties where you request certain services or information through the Site. If those services are provided by a third party, that third party may need to have your Personal Information in order to fulfil your request and you consent to the transfer or your Personal Information for the purposes of fulfilling your request, even if that third party is not within the EEA.
We may also disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of sale and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How to get copies of or amend the information we have collected.
You may request details of Personal Information which we hold about you under the Act. If you would like a copy of the Personal Information held on you please write to us.
If you think any Personal Information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to us or e-mail us. We will correct or update any information as soon as possible.